At Global Baby Care, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on Global Baby Care, namely:
- Order Level Cancellation
- Product Level Cancellation
- Shipment Level Cancellation
- Combo Cancellation
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.
ORDER LEVEL CANCELLATION
You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Global Baby Care Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Global Baby Care Account (further Refund related details are provided below).
- In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
In case, the order contains product(s) such as Guaranteed Savings Offer, Gift Certificate or Digital Products, order level cancellation will not be applicable. However, you can cancel other products in the order if it has not been shipped.
PRODUCT LEVEL CANCELLATION
- You can cancel the product online,before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your Global Baby Care Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Global Baby Care Account (further Refund related details are provided below).
- In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
- For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
- If a product is cancelled, then the free product associated with the product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer’s designated location
- Please be aware that products falling under specific categories, such as made-to-order or customized products may have a restricted cancellation timeframe. Once your order has been placed, the timeline for cancellation of these products may be limited. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
- Products falling under specific categories, such as made-to-order or customized products may have a cancellation fee associated with it. This is to compensate for the manufacturer’s time, costs and efforts. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
SHIPMENT LEVEL CANCELLATION
- You can cancel the shipment online, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be credited to your Global Baby Care Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Global Baby Care Account (further Refund related details are provided below).
- In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
- In case, user tries to cancel a product which has already been shipped, all the products which are part of package will get cancelled.
- Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
- If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.
COMBO CANCELLATION
- You can cancel the combo online, through ‘Cancel’ link provided against specific combo on order details page. Applicable refund against the cancelled combo will be credited to your Global Baby Care Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Global Baby Care Account (further Refund related details are provided below).
- Cancellation at combo level will result in the cancellation of the entire combo.
- Partial cancellation at product level (inside combo) is not applicable and will not be allowed.
- For product(s) which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the product(s) which are part of that combo.
- In case, single or multiple product(s) which are part of specific combo, get shipped through India Post delivery service, then cancellation at complete combo level would not be applicable.
- There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific combo inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that combo (applicable refund against the cancelled combo product(s) will be credited to your Global Baby Care Cash Wallet).
REFUNDS
- Applicable refund against the Entire Order / Product / Shipment / Combo amount will be provided in your respective Global Baby Care Cash Refund Account.
- Payments made through Club Cash will be refunded back to the respective original source.
- Once the refund amount is added in your Global Baby Care Cash Refund Account, you can use the credit to place future orders with globalbabycare.in or request to initiate refund to your original source of payment can be made using ‘Refund Back to Me’ option under ‘Cash in My Account’ section.
- Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
- Cancelled orders will not be eligible for earning any Club Cash or Cashback on Partner Sites.
- Global Baby Care reserves the right to levy a Platform and Convenience charge on orders. This fee will not be subject to refund in the case of any form of item or order cancellation.
- For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable.
- Scenarios where a user is initiating a cancellation request, because of which the order value is going below Rs. 99/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer), cancellation would not be applicable or if applicable, the entire order has to be cancelled.
- Gift Wrap refund would be applicable –
- Only with the cancellation of the last product in the order.
- No shipment is generated / configured in the order.
- Scenarios, where the system identifies that even a single product from the order is shipped, shipping charges would be deducted / recovered from User’s Global Baby Care Wallet (As a one time deduction) irrespective of the order amount.
- In view of any unforeseen circumstances, if Global Baby Care encounters challenges that necessitate the cancellation of a free product, no refund will be credited as the free product was offered free of charge.